Terms of service
At Batterycell.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Batterycell.ca is an online store that provides lithium battery build supplies, accessories, and related products to customers in Canada and other supported regions.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you securely.
2. Information We Collect
When you use our website, we may collect the following types of information:
Personal Information You Provide
This may include:
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Full name
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Billing and shipping address
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Phone number
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Email address
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Payment information
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Order history
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Messages sent through our contact forms or email
Automatic Information
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Time zone
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Website activity and browsing behavior
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Cookies and similar technologies
This information helps us improve website performance, customer experience, security, and fraud prevention.
3. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations and shipping updates
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Respond to inquiries
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Improve our products and website experience
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Detect and prevent fraud or unauthorized activity
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Comply with legal obligations
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Send promotional emails or updates (only if you choose to receive them)
We only collect information that is necessary to operate our business and provide our services.
4. Payments and Transaction Security
All payments are processed securely through Shopify and trusted payment providers. We do not store full credit card details on our servers.
Your payment information is encrypted and handled according to industry security standards.
5. Shopify and Third-Party Services
Because our store is hosted on Shopify, Shopify may collect and process certain information required to operate the platform, including analytics, payments, checkout functionality, fraud prevention, and store performance.
You can review Shopify’s Privacy Policy here:
We may also use trusted third-party services for:
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Payment processing
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Shipping and delivery
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Website analytics
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Email communication
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Fraud prevention
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Customer support
These providers only receive the information necessary to perform their services.
6. Cookies and Tracking Technologies
Batterycell.ca uses cookies and similar technologies to:
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Remember your preferences
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Keep your shopping cart active
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Improve website functionality
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Analyze website traffic
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Personalize your experience
You may disable cookies in your browser settings, although some features of the website may not function properly.
7. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
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Shopify
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Payment processors
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Shipping carriers
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Technical service providers
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Legal authorities when required by law
All third parties are expected to protect your information responsibly.
8. Data Retention
We retain your information only as long as necessary to:
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Complete transactions
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Provide customer support
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Meet legal and accounting obligations
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Resolve disputes
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Enforce our policies
When your information is no longer required, it will be securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data
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Withdraw marketing consent
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Request a copy of your stored information
To make a privacy-related request, please contact us using the details below.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
However, no internet transmission or storage method can be guaranteed to be completely secure.
11. International Data Transfers
Some of our service providers, including Shopify, may process or store information outside your province, state, or country. By using our services, you understand that your information may be transferred to jurisdictions with different privacy laws.
12. Children’s Privacy
Batterycell.ca does not knowingly collect personal information from children under the age required by applicable law. If we become aware that such information has been collected unintentionally, we will delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
We encourage you to review their policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised effective date.
15. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Batterycell.ca
10 Brillinger Dr
Wasaga Beach, Ontario L9Z 1L4
Canada
Email: batterycell.camain@gmail.com
Support Email: Info@batterycell.ca
Phone: 705-970-0658