Privacy policy

Batterycell.ca operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a smooth and reliable shopping experience.

Batterycell.ca is powered by Shopify, which helps us run and support the services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or interact with our store or contact us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply for matters related to your personal information.

By using our website or services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we say “personal information,” we mean details that can identify you or be linked to you. This does not include anonymous or de-identified data.

Depending on how you use our Services, we may collect the following:

  • Contact details – name, billing address, shipping address, phone number, and email address

  • Payment information – credit/debit card details, payment method, and transaction information

  • Account details – username, password, preferences, and security information

  • Order information – products viewed, added to cart, purchased, returned, or cancelled

  • Communications – messages, emails, or support requests you send us

  • Device information – IP address, browser type, and device details

  • Usage information – how you interact with our website and pages you visit

We may also use this information to better understand customer preferences and improve our store.

How We Collect Information

We collect personal information in the following ways:

  • Directly from you (when you place an order, create an account, or contact us)

  • Automatically through your device when you use our website (cookies and similar tools)

  • From service providers who help us run our business (such as payment and shipping providers)

  • From partners or other third parties where permitted by law

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account and customer requests

  • Handle payments, returns, and refunds

  • Provide customer support

  • Improve and personalize your shopping experience

  • Send updates about your order or account

  • Send marketing messages (if you choose to receive them)

  • Protect against fraud and ensure website security

  • Comply with legal obligations

How We Share Your Information

We may share your personal information in limited situations, such as:

  • With Shopify and other trusted service providers (for payment processing, shipping, storage, analytics, and support)

  • With marketing partners to help us advertise and promote our products

  • When required for shipping your orders or completing a transaction

  • With affiliates or within our business group

  • If required by law or legal request

  • In case of business changes such as a merger or sale

Shopify and Platform Support

Our store is hosted on Shopify. Shopify helps process and store certain information securely to operate the store.

Some data may be processed by Shopify to improve services, security, and performance. Shopify may also process information across different merchants to help improve their systems.

To learn more, you can review Shopify’s privacy information directly through Shopify’s official privacy resources.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the legal age in your region. If we learn that such information has been collected, we will delete it.

Data Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure.

We keep your personal information only as long as necessary to:

  • Provide services to you

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes and enforce agreements

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access your data

  • The right to request deletion

  • The right to correct inaccurate information

  • The right to receive a copy of your data

  • The right to opt out of marketing messages

  • The right to opt out of targeted advertising (in some regions)

You can unsubscribe from marketing emails at any time using the link in our emails.

We may need to verify your identity before processing requests.

International Data Transfers

Your information may be stored or processed outside your country, including in Canada or other locations where our service providers operate.

When required, we use appropriate safeguards to protect your information during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us:

Batterycell.ca
Email: info@batterycell.ca
Phone: 7059700658
Address: 10 Brillinger Dr, Wasaga Beach, Ontario L9Z 1L4, Canada